Politique de Livraison 📦

MoveUp Outlet Politique de Livraison

At MoveUp Outlet, we strive to provide a smooth and transparent shopping experience. To maintain competitive prices while ensuring reliable delivery, we work with multiple warehouses worldwide and use cost effective yet dependable carriers. Please review our shipping policy to understand the process and estimated delivery times.

✅ Processing 1 to 4 jours ouvrés 🚚 Delivery 10 to 25 jours ouvrés 🔎 Tracking included 🧾 Remboursement if not delivered in 60 days

1 Order Processing & Payment Confirmation

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Payments typically take 1 to 4 jours ouvrés to be confirmed by our payment processor. Orders will begin processing only after payment is verified.
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We aim to process all orders within 1 to 4 jours ouvrés before shipping. During peak seasons or high demand periods, processing times may be slightly extended.

2 Shipping & Delivery Time

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To keep costs low for our customers, we partner with affordable but reliable shipping carriers. Because of this, tracking updates may sometimes take longer to reflect real time movements.
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Standard Shipping (Free): Delivery typically takes 10 to 25 jours ouvrés after processing.
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Tracking Information: All orders include valid code de suivis, which will be sent to your email once available. Tracking updates may take longer to refresh due to carrier processing times.
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Multiple Packages: We ship from different warehouses depending on stock availability and destination, so items from the same order may arrive separately. You may receive more than one numéro de suivi and deliveries on different days.
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Shipping Delays: Estimated delivery times are based on average transit times, but delays may occur due to customs processing or carrier delays. We appreciate your patience.

⏳ Important Notice

Unlike large retailers with centralized warehouses, our logistics network sources products from different locations to offer the best prices. Because of this, delivery times may be slightly longer than what you might expect from major e-commerce platforms.

3 Insurance & Delivery Guarantees

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If your product is not delivered within 60 days of shipment, we will issue a full refund.
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We adhere to shipping carriers’ terms and timelines, which may be subject to change.
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If your order experiences an unexpected delay, we will notify you via email with any available updates.

Remboursement window: 60 days Coverage: delivery issues

4 Address Accuracy & Delivery Issues

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Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
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If your order is marked as delivered but you have not received it, please check with your local postal service and neighbors before contacting us.
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If there is a delay or issue with your order, please reach out to us first before opening disputes with your payment provider. We are happy to assist.